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FAQs

Artful

Who's behind Artful

Artful is the brainchild of Rachel Hotchkiss who has worked in photography for over twenty years. With her partner and co-founder, Joshua Blackburn, and a talented team of creative junkies, wordsmiths and business brains to support them, Artful is a project born of shared passion.

Do you only sell photography?

At the moment, yes – but watch this space. We started with photography because it’s the principal passion of one of Artful’s founders, but it won’t be long before we’re offering graphic design, art prints, letterpress and more. Artful is about original, affordable, outstanding art – whatever the medium.

What’s in it for the artists?

It was a founding principle of Artful that artists should not only get a fair deal from the sale of their work but should benefit from the exposure and promotion Artful could provide them.

What is Artful Things?

Artful Things comes out every two weeks and is your round up of everything fizzy happening in the world of Artful… latest arrivals, ones to watch, upcoming events and sweet deals. Sign up and don't miss out.

How do I sign up for Artful Things?

You can sign up to Artful Things using the text box at the bottom of most pages… Just enter your email address and you’re good to go.

How can I contact Artful?

To get in touch, use the contact form on the Contact Us page.

Artwork

How do I know that the artwork is authentic?

Every artwork comes with a Certificate of Authenticity, your custom-made, signed guarantee that your original Artful edition is what it says it is.

What is a limited edition?

A limited edition is a series of identical prints that are limited in number. Edition sizes may be very small (below five) to hundreds or even thousands. Once the edition is sold out, that’s it. Small editions make work more exclusive and can therefore increase its potential investment value.

Are Artful artworks signed by the artist?

All artwork is accompanied by an artist-signed Certificate of Authenticity, stating the name of the artwork, artist name and edition number. Having a Certificate of Authenticity means we can avoid defacing the artwork itself. The Certificate can then be mounted to the back of your framed artwork.

What happens when an edition sells out?

Once an edition sells out, no more prints can and will be made. That's what makes it a 'Limited'. So get them while you can.

Does the artwork look exactly like the pictures on the website?

Colours on screen and in print aren't identical, but we've worked hard to ensure our site presents a faithful reproduction of the original artwork. All images are high resolution and have been artworked for online display. And we never take liberties with creative re-touching images. And remember, if you are not satisfied with the artwork when you receive it, you can always use our 14 day returns policy. See our returns policy.

Who owns the copyright to artworks within the Artful collection?

The artist owns the copyright and Artful is licensed by the artist to reproduce the photograph as a limited edition print. Purchasing the print gives you ownership of the actual print but not the copyright, nor any license to reproduce the image. If you want to use images on our site for media purposes, please contact us.

Can I use your images of Artful artworks on my blog?

You are welcome to share Artful's images on your blog but remember to either link to Artful or refer to us in the copy, and always always credit the photographer. It’s not just polite, it’s an essential condition of the use of our site.

Your Account

Why should I create a Artful account?

Here are four good reasons to set up an Artful account: (1) it’s easy, (2) you get exclusive preview and discount information, (3) you can create your own private ‘gallery’ (4) you need an account in order to track your order. What’s not to like?

What is Your Gallery?

When you ‘favourite’ an artwork it's saved to Your Gallery, building up a collection of artworks you like, love and hopefully want. Your Gallery also has a ‘Recently Viewed’ feature that is handy to scroll through. Your Gallery is therefore the perfect place to keep track of gift ideas and wishlists.

How do I set up an Artful account?

Setting up an Artful account is easy. Really really easy.Forget the usual shakedown for personal information; all you need is an email and password, then you’re good to go.

I forgot my password—what do I do?

Hey, it happens to the best of us. On the login screen there’s ‘Forgotten password?’ link. Click on that and you’ll be emailed instructions.

How do I know my personal information is safe and secure?

Artful takes your privacy very seriously and will never share email addresses or personal information with third parties. Personal information is only used for internal purposes, such as allowing you to track your recent orders. You can find out more in our Privacy Policy.

Purchasing

What forms of payment do you accept?

We accept Visa and Mastercard for online sales. If you want to pay by cheque, please drop us a line at sales@theartfulproject.com and we’ll make arrangements. Unfortunately, we aren't equipped to take PayPal or American Express.

Do you accept international orders?

Absolutely. We ship art around the world.

I made an error when I submitted my order or email address - how do I correct it?

If you’ve noticed an error after an order has been processed, get in touch and we’ll correct it. Same goes for misspelled email addresses. Contact sales@theartfulproject.com.

How do I redeem a voucher or discount?

At the Order Summary stage of the Checkout Process, there’s a box where you can enter your Voucher or Discount code. The amount payable will then be adjusted based on the value of the code.

Where else can I buy Artful art?

Editions found on Artful are exclusive to Artful which means you won’t find them anywhere else.

Do you offer a discount to the trade?

If you wish to purchase more than ten works of art, framed or unframed, we will be happy to discuss the terms of our trade discounts. Drop us a line at sales@theartfulproject.com.

Shipping

When will my work ship?

Unframed prints will often be despatched within five days of the order being received. Framed prints will take up to ten days but we always endeavour to do it faster than this.

How long does shipping take?

Orders are despatched by UPS couriers who are pretty nippy. UK orders will then be delivered within 48 hours – often sooner. International orders will depend upon the final destination but shouldn’t take longer than two or three days. As soon as your artwork is ready, we’ll notify you so you can check progress with your tracking number (see below).

Do I need to be home when the work is delivered?

Given the precious nature of your order, the courier will need a signature from somebody at the delivery address. If nobody is at home you will receive a card informing you of a missed delivery with details of how to arrange a new delivery date.

How do you determine shipping costs?

Shipping costs are calculated based on the size, weight and destination of the final package. These costs come directly from UPS and are never marked up by Artful.

Do you ship internationally?

Yes. We use UPS for all our shipping so international orders are not a problem.

Returns

Do you do returns?

We hope you’ll love anything you order from Artful, but if for any reason you have second thoughts on seeing the piece, you’re at liberty to return the item for a full refund or credit note. You need to get in touch with us within two weeks of the artwork being delivered in order to arrange a return. Please see our Returns section for the terms of our Returns policy.

What should I do if I receive a damaged work?

Get in touch straight away! You’ll need to send us details of the damage plus photos. We’ll then arrange for the replacement of the artwork. Please see our Returns section for more information.

How can i cancel my order?

You can cancel an order at any point prior to despatch. Drop us a line as swiftly as you can and we’ll do the necessaries. Email sales@theartfulproject.com.

Gift Certificates

How do Artful Gift Certificates work?

Artful Gift certificates are perfect for giving someone the gift of art while they get to choose it themselves. You can buy £75, £300 and £500 gift certificates. If the chosen artwork costs more than the gift certificate, the customer pays the balance. If it costs less, it’s money in the bank for their next acquisition.

*How long do Gift Certificates remain valid for? *

Gift certificates are valid for 12 months, after which point they expire. So don’t let them go to waste!

How do I redeem a gift certificate?

When you get to the checkout process, there’s a text box for you to enter the unique gift certificate code. Once you've done this, the value of your order will be adjusted according to the value of the gift certificate.

How do I buy a gift certificate on the Artful site?

You can buy Artful Gift Certificates in the Gifts section. Look for the Gift Certificates icon on any one of the Gift pages or find a link in the footer at the bottom of the page.

How do I find out my remaining balance on my gift certificate?

If you want to check the balance on a gift certificate drop us a line – sales@theartfulproject.com.

I received a gift certificate print credit, but the code no longer works?

Gift certificates are valid for 12 months from when they’re purchased so they need to be spent before this date otherwise they expire. If you’re experiencing problems with a code that’s less than 12 months old, let us know and we’ll look into it. Contact sales@theartfulproject.com.

How do I find out my remaining balance on my gift certificate?

If you want to check the balance on a gift certificate drop us a line – sales@theartfulproject.com.

Information for Artists

What’s in it for the artists?

It was a founding principle of Artful that artists should not only get a fair deal from the sale of their work but should benefit from the exposure and promotion Artful could provide them.

How do you manage submissions?

We are always on the lookout for new artists. If you think you have what it takes, visit the Artist Submissions section for more information.

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